Required Skills / Experience

Must be a technical graduate

At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment

Technical Support or implementation experience, supporting enterprise software solutions, ideally in a SaaS environment

Excellent organizational skills -ability to prioritize, lead, multi-task and execute projects involving multiple departments.

Superior communications skills (presentation, written, and verbal) and demonstrable ability to communicate effectively with all levels of qualified staff. Ability to explain complex concepts simply.

experience in implementing SSO experience setting up user provisioning solutions

Identity and access management tools experience experience with the Admin Console (huge plus)

experience with SaaS applications experience with setting up and/or supporting API's

Problem-Solving/Troubleshooting

Ability to identify problems and analyze possible solutions





Ability to develop creative solutions to complex problems

Excellent analytical skills and ability to navigate challenging situations in a professional manner.

Ability to multi-task and perform effectively under pressure

Experience in one or more of the following additional areas: Database technology (SQL); Web technology (HTML, JavaScript, CSS, XML, PHP), Networking Technologies (TCP/IP, DNS)

Fluency in multiple languages a plus.

General cultural awareness, particularly for agents who are supporting customers in region other than the one theyre located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

📌 Technical Support Engineer (India)
🏢 Trigent Software
📍 India