Job Title: Technical Support Associate (Hardware & Server Support)

Process: International Voice Support

Location: Pune

Employment Type: Full-Time

Shift: Rotational Shifts & Rotational Week Offs

Eligibility

- Graduation / Undergraduate Both Eligible
- Freshers with strong hardware knowledge or experienced candidates can apply

Salary

- CTC: Up to 5.40 LPA
- No flat salary hikes (salary offered based on current CTC, experience, and interview performance)
- Two-way cab facility available for candidates residing within the transport radius

For more info Call & WhatsApp

Poonam - (phone hidden)

Job Summary

We are hiring Technical Support Associates for Dell's Infrastructure Solutions Group (ISG). The role involves providing technical support to international customers for Dell servers and enterprise hardware. Candidates should have robust troubleshooting skills and a solid understanding of server hardware components, BIOS, RAID, storage, and boot processes.

Key Responsibilities

- Provide technical support to international customers via voice.
- Troubleshoot Dell server hardware and infrastructure-related issues.




- Diagnose system performance and hardware failures.
- Assist customers with server installation, configuration, and troubleshooting.
- Resolve hardware-related incidents while maintaining excellent customer satisfaction.
- Escalate complex technical issues when required.
- Document troubleshooting steps and resolutions accurately.

Required Technical Knowledge

Candidates should have good understanding of:

- Server Hardware Basics
- RAID Levels (RAID 0, 1, 5, 6, 10)
- RAID Controller
- BIOS Configuration
- POST (Power-On Self-Test)
- Boot Process & Boot Sequence
- HDD vs SSD
- CPU Architecture & Working of CPU
- Graphics Card Basics
- GUI (Graphical User Interface)
- iDRAC (Integrated Dell Remote Access Controller)
- Troubleshooting scenarios such as:
- System hanging or screen freezing every 10 minutes
- Boot failures
- Hardware component failures
- Storage-related issues

For more info Call & WhatsApp

Poonam - (phone hidden)

📌 Technical Support Engineer (India)
🏢 Anisha Enterprise
📍 India