WovV Technologies, Global Business Productivity SaaS company, is hiring Onsite Technical Support Executives in Udaipur / Bangalore / Pune / Coimbatore locations .
WovVTech s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.
Experience: 1-3 Yrs (Fresher s can apply) Key Roles and Responsibilities:
- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.
- WovVRA is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location
- Candidate will be doing the follow ups, monitoring, and recent integrations
- New integration related activities include
- Coordinate with brands and set up slots for utility installation / upgrade
- Ensure the system requirements are present for smooth installation
- Install WovVRA utility by connecting with brand teams
- Coordination follow-ups with the retailers towards(New Brand integration)
- Monitoring WovVRA data includes
- Ensuring Availability of accurate sales data for brands
- Daily coordination for getting the resolutions on time and timely updation of automated daily sales data
- Sales data collection and upload on portal for select brands
- Analysis of missing data with appropriate reasons on daily basis
- Conduct periodic audits and report findings of the audits
- Assist in root cause analysis of audit findings
- Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
- Monitor brand status and correctness of overall data
- Providing timely suppo
📌 Onsite Technical Support Professional (Bengaluru)
🏢 Techno Compass Consulting
📍 Bengaluru
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