About the Role

We are seeking a hands-on Developer to provide deep technical expertise and product-level resolution capabilities. Create and deploy intelligent virtual assistants across web, voice and mobile channels. You will use conversational AI platforms and integrate backend systems to power AI-first customer experiences. Ideal for developers passionate about LLMs, secure APIs and NLP integration.

Key Responsibilities
- Investigation and resolution of critical and complex defects requiring code-level or product-level intervention.
- Ownership of bug fixes, patches, and product enhancements.
- Support for major incidents (P1/P2) including war room participation and resolution strategy.
- Collaboration with OEM/Platform teams for core platform issues (e.g., AI models, ASR/TTS engines, API frameworks).
- Handling advanced configuration changes, model tuning, and performance optimization.
- Providing long-term fixes and preventive solutions to avoid recurrence.
- Supporting release validation, regression testing, and deployments.




- Develop and maintain conversational bots using Kore.ai or equivalent platforms
- Implement LLM-based enhancements for intelligent responses and summarization
- Integrate RAG pipelines for knowledge aware conversational flows
- Build backend logic and APIs using Node.js, Python or Java
- Handle JSON/XML payloads and integrate bots with enterprise systems (CRM, ERP, ITSM)
- Use prompt templates and manage AI output accuracy
- Support ASR/TTS for voice bots and contact center automation
- Work in Agile teams with testers, architects and stakeholders

Core Skills & Experience
- 6-8 years in software development, preferably with chatbot platforms
- Solid JavaScript, Node.js
- Familiar with REST/SOAP, Redis, MongoDB, version control systems (Git)
- Experience integrating APIs and handling secure tokens
- Exposure to Agentic AI Agents, Generative AI, LangChain, LLM tuning, RAG
- Experience with Kore.ai XO Studio or similar platforms
- Certif

📌 Sr. Developer (Mumbai)
🏢 Mphasis
📍 Mumbai