Role & responsibilities
- Provide L2/L3 production support for IBM i applications built in RPG (RPGLE/ILE), CL/CLLE, and SQL on Db2 for i.
- Monitor application health, system logs, and performance metrics, and identify potential issues.
- Analyze, troubleshoot, and resolve production incidents within defined SLA timelines.
- Perform root cause analysis (RCA) and implement permanent fixes or preventive measures.
- Handle on-call support and incident escalations as required.
- Cross-system function support, e.g., EDI integration.
- Manage and coordinate work assignments between onshore and offshore teams, ensuring clear communication, alignment of priorities, and timely execution
- Ensure adherence to security, compliance, and audit requirements.
- Working knowledge of any Change Management tools.
- Must have experience and willingness to work both in development and production support environments.

Preferred candidate profile
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
- Technical Skills




- Robust handson experience with IBM i (iSeries/AS/400) operations
- Proficiency in RPG (RPGLE/ILE), SQL-RPG, SQLRPGLE, and CL/CLLE; solid knowledge of DDS, DB2/400, SQL/Db2 for i (querying, tuning, access paths).
- Practical experience administering CA Job Scheduler on IBM i (job definitions, calendars, dependencies, notifications).
- Familiarity with HA/DR technologies on IBM i (e.g., MIMIX, PowerHA, or similar): monitoring replication, audits, and role swaps.
- Understanding of ITIL processes (Incident, Problem, Change, Knowledge).
- Experience with Subfile programming, Batch jobs, Interactive screens, Message/Data Queues, and Job Scheduling, etc.
- Soft Skills
- Strong analytical and problem-solving skills.
- Ability to work under pressure in high-availability production environments (supporting manufacturing plants with an expected shorter resolution time)
- Strong communication and presentation

📌 iseries/Developer (Hyderabad)
🏢 Mattel Global Business Services
📍 Hyderabad