Job Description

This is an onsite role where accommodation will be provided to the incumbent at the students hostel. We are looking for a proactive, empathetic, and organised resident executive to be the point of contact for students residing at our partner accommodation facility. The person will play a critical role in enhancing the students living experience by understanding and addressing their concerns, ensuring smooth coordination with the accommodation property management team, monitoring timely payments, and supporting students during emergencies.

This will be a contractual position for an initial term of 11 months, renewable on mutual consent.

Activities and Tasks

Responsibilities would include, but not be limited to, the following:

1. Student Engagement and Support:
- Acting as the primary point of contact for student residents;
- Regularly interacting with students to understand their needs, concerns, or grievances related to accommodation services ensuring their safety and wellbeing;
- Maintaining a log of issues raised, and ensure timely follow-ups and resolution;





2. Liaison with the Accommodation Service Partner:
- Coordinating with the accommodation service partners property management team to address maintenance, facilities, and service-related issues;
- Ensuring that the partners commitments on service quality and living standards are met consistently;

3. Rent and Payment Monitoring:
- Tracking rental payments and utility bill clearances by students;
- Generating periodic reports on payment status and highlighting any gaps or delays to the University Administration for necessary action;

4. Emergency and Crisis Management:
- Acting as the primary in office contact to manage unpredictable emergencies that may arise during non–academic hours, calling for resourceful, sensitive and balanced handling that prioritizes the safety and wellbeing of students;
- Coordinating with local authorities, healthcare providers, and the University’s support teams

📌 Resident Executive (Bengaluru)
🏢 Indian Institute for Human Settlements (IIHS)
📍 Bengaluru