Role & responsibilities
- Handle customer complaints and service requests received at the LFR outlet for TVs, laptops, peripherals, appliances, and other consumer electronics.
- Understand customer concerns, identify the issue, and accurately document complaint details.
- Verify warranty status, purchase invoice, product details, and DOA/replacement eligibility.
- Coordinate with retail outlets and authorized service centres for repair, replacement, installation, and service requests.
- Register complaints through system portal/CRM systems and track cases until closure.
- Follow up with Authorized Service Centres (ASCs) to ensure service requests are resolved within the agreed TAT/SLA.
- Coordinate product pickup/drop and installation activities wherever required.
- Process exchange/replacement requests in accordance with store and brand policies.
- Escalate delayed or unresolved cases to the appropriate regional/area after-sales team or store management.
- Maintain clear communication with customers regarding service status, timelines, delays, and resolution.




- Maintain records of DOA, defective, returned, and pending stock and coordinate its movement back to the respective brand.
- Maintain complaint logs, TAT trackers, pending case reports, and resolution records.
- Coordinate with multiple brands and understand their respective warranty policies, service processes, and escalation matrices.
- Support refund processing where repair or replacement is not feasible, as per company/LFR policy.

Preferred candidate profile
- Graduate in any discipline; candidates from Retail, Customer Service, Consumer Electronics, or related backgrounds will be preferred.
- 02 years of experience in customer service, after-sales support, retail, LFR, or consumer electronics.
- Freshers with solid communication and customer-handling skills can apply.
- Excellent verbal and written communication skills.
- Good knowledge of MS Excel, email, and basic computer/system handling.
- Ability

📌 After Sales Support Executive (Chennai)
🏢 Zebronics
📍 Chennai