Role & responsibilities
- Provide Level 2 / Level 3 production support for BY WMS environments.
- Monitor WMS production jobs, interfaces, and health systems.
- Troubleshoot and resolve issues impacting warehouse operations, order processing, and shipping workflows.
- Investigate production incidents and perform root cause analysis (RCA).
- Coordinate with infrastructure, integration, and business teams to restore service quickly.
- Manage track incidents, service requests, and problem tickets in Jira/ServiceNow.

Preferred candidate profile
- Bachelors degree in computer science, Information Systems, Supply Chain, or related field
- 3+ years of experience in Blue Yonder / JDA WMS
- Robust knowledge of warehouse operations and fulfillment processes
- Hands-on experience with:
- MOCA queries
- SQL troubleshooting
- BY WMS configurations
- Experience supporting DTC parcel and B2B warehouse operations
- Experience with API / EDI integrations
- Experience with incident management and production support processes

📌 WMS Analyst (Hyderabad)
🏢 Mattel Global Business Services
📍 Hyderabad