Job Description:
- Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions
- Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
- Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system
- Regularly updating and maintaining the system to ensure optimal performance and security
- Exposure in configuring and managing network devices and services
- Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
- Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software,



or network-related
- Providing technical assistance to users, both internal and external, through various channels
- Communicating technical information clearly and concisely to users and stakeholders
- Setting up and tearing down cloud resources (servers, storage, networks) as needed
- Ensuring consistent and secure configurations across the cloud setting
- Support with 24x7 operations (Rotational Shifts)
- Own and resolve technical cases endtoend
- Ensure accurate documentation.
- Meet defined SLAs and quality benchmarks while handling customer communications.

📌 Storage TSR(Technical support Representative) (Chennai)
🏢 Tata Consultancy Services
📍 Chennai