Job Title: F&B; Executive
Department: Food & Beverage Service
Job Purpose:
To ensure smooth day-to-day operations of the restaurant floor, deliver excellent guest service, and support the F&B; team in achieving service standards and revenue targets.
Key Responsibilities:
- Ensure high standards of guest service are maintained at all times during service hours
- Coordinate between kitchen and service staff for timely order delivery
- Handle guest queries, feedback, and complaints promptly and professionally
- Oversee table setup, cleanliness, and ambience of the outlet
- Ensure adherence to SOPs for hygiene, safety, and service standards
- Assist in training and supervising junior staff (stewards, commis, hostess)
- Monitor stock levels of service essentials (crockery, cutlery, linen, etc.) and coordinate replenishment
- Support in upselling food and beverage items to enhance guest experience and revenue
- Assist management in daily briefings and ensure team is updated on menu changes, promotions, and offers
- Maintain billing accuracy and coordinate with cashier/POS for smooth checkout process
- Ensure compliance with company policies and statutory requirements (FSSAI, etc.)
Skills & Competencies:
- Good communication and interpersonal skills
- Guest-centric approach with problem-solving ability
- Basic knowledge of F&B; service standards and etiquette
- Team player with leadership potential
- Ability to work in a fast-paced setting and rotational shifts
Eligibility:
- Graduate / Diploma in Hotel Management or related field preferred
- 2- 4 years of experience in F&B; service in a restaurant/hospitality setup
Other Requirements:
- Willingness to work in shifts, weekends, and holidays
- Well-groomed and presentable