The Cloud Operations Engineer L1L15 provides operational support for enterprise cloud environments with a primary focus on Google Cloud Platform GCP The role acts as the first point of engagement for cloud alerts incidents operational events and service requests while ensuring adherence to ITILaligned service management practices
Shifts will be rotated on below timings
6:30 AM to 4 PM IST
2:30 PM to 12 AM IST
Ready to take on call on weekends based on on call scheduling
Key Roles and Responsibilities:
- Monitor cloud infrastructure and respond to alerts from enterprise monitoring tools
- Perform L1 and L15 incident triage troubleshooting and remediation
- Manage incidents requests and operational tasks through ServiceNow
- Support GCP Compute Engine IAM VPC DNS Storage Load Balancing VPN and Logging services
- Participate in major incident bridges and war rooms
- Execute runbookdriven operational activities and health checks
- Support change reviews risk assessments prepost implementation validations and approved operational changes
- Maintain SOPs runbooks KEDB articles and knowledge of repositories
- Provide shift handovers and operational reporting
- Identify automation toil reduction and service improvement opportunities.
Technical Lead Responsibilities
- Lead and coordinate the Cloud Operations team across shifts to ensure 24x7 operational coverage and service continuity
- Act as the technical escalation point for complex incidents service disruptions and critical operational issues
- Drive Major Incident Management activities coordinate with crossfunctional teams and provide technical leadership during war rooms and bridge calls
- Mentor and guide L1L15 engineers on cloud operations troubleshooting methodologies and operational best practices
- Review incident trends recurring issues and problem records drive root cause analysis and permanent fixes
- Own operational governance including SLA adherence service quality shift readines