Key Responsibilities

1. Store Operations

* Take complete ownership of day-to-day retail operations.

* Ensure smooth functioning of company-owned and franchise stores.

* Establish and monitor opening and closing procedures.

* Maintain operational discipline across all departments.

* Ensure adherence to company SOPs.

* Monitor store productivity and staff performance.

* Identify operational gaps and implement corrective actions.

* Ensure every outlet delivers a consistent Banwarilal Chandiwala experience.

2. Franchise Operations

* Act as the central operations authority for franchise outlets.

* Support franchisees during pre-opening, launch and post-opening phases.

* Coordinate with franchisees on store setup, staffing, training, inventory and operational readiness.

* Develop a standard franchise operating system.

* Conduct regular franchise store audits.

* Track franchisee performance and identify underperforming locations.

* Create corrective action plans wherever required.

* Ensure franchisees follow company-approved pricing, customer service,



inventory and brand policies.

3. SOP Development

Create and continuously improve the Banwarilal Chandiwala Retail Operations Manual, covering:

* Store opening/closing

* Customer greeting

* Sales process

* Product presentation

* Billing

* Cash handling

* Inventory handling

* Stock transfer

* Stock reconciliation

* Exchange/buyback process

* Repairs

* Customer complaints

* Security

* Housekeeping

* Staff grooming

* Daily reporting

* Emergency procedures

The objective is to make the business process-driven rather than person-dependent.

4. Sales Operations

* Set store-wise sales targets in coordination with management.

* Monitor daily, weekly and monthly sales.

* Analyse:

* Sales per employee

* Average bill value

* Customer conversion

* Footfall

* Repeat customers

* Category-wise sales

* Gross margin

* Top-selling SKUs

* Slow-moving pr

📌 Head Retail Operations (Patna)
🏢 Bizaccen Knnect
📍 Patna