This position is responsible for planning and tracking of container movement utilizing most effective and effective routing on a daily basis. The Dispatch also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Responsibilities
- Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
- Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
- Dispatch WO for truck, rail and barge as per the timeline with any miss
- Communicate any delays to customers proactively
- Meets all customer levels of service and deadline requirements eliminating any service failures.
- Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
- Records and audits all documents for equipment tracking
- Track, trace and report container activity




- Manage additional cost
- Update relevant systems to track appointments and drays
- Authorize equipment drops and monitor container idling
- Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors
- Process and complete all documentation assigned in a timely manner
- Ability to work in a fast paced environment
- Cross learning capability and supporting team as in when required and supporting in being an engaged team
- provides the vendor feedback to procurement to improve the performance
- Executing Landside Operations which includes roles that manage and operate landside transport modalities, such as truck or rail transport of cargo/containers.
- Executing administrative tasks that includes primary support to others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicia

📌 Specialist (Chennai)
🏢 APM Terminals
📍 Chennai