An Operations & Maintenance (O&M;) Manager in a cooperative housing society (especially under frameworks like the Maharashtra Cooperative Societies Act, 1960) is responsible for ensuring that all physical infrastructure, utilities, and support services of the society function efficiently, safely, and cost-effectively.

Here’s a structured breakdown aligned to real-world society operations:

1. Core Objective

Ensure uninterrupted functioning, upkeep, and lifecycle management of all society assets—while maintaining compliance, safety, and resident satisfaction.

2. Key Responsibility Areas

A. Infrastructure & Maintenance

Oversee maintenance of:

Buildings (civil, structural, waterproofing)

Electrical systems (DG sets, transformers, panels)

Plumbing & water systems (tanks, pumps, WTP, pipelines)

Lifts (AMC coordination)

CCTV footage – monitoring & maintenance

Plan and execute preventive and breakdown maintenance

Maintain asset registers and maintenance logs

B. Vendor & AMC Management

Finalize and manage AMCs (e.g., lifts, DG, firefighting systems)





Supervise contractors (housekeeping, security, gardening)

Track vendor performance through SLAs/KPIs

Validate bills and ensure contract compliance

C. Utilities & Resource Management

Monitor consumption of:

Electricity

Water

Diesel (DG)

Implement cost optimization measures

Ensure backup systems are functional (DG, water storage)

D. Safety & Compliance

Ensure compliance with:

Fire safety norms (equipment, drills, certifications)

Electrical safety audits

Lift inspections

Maintain statutory records and renewal timelines

Coordinate with local authorities when required

E. Staff Supervision

Manage on-ground teams:

Technicians

Housekeeping

Security (in coordination with agency)

Ensure proper duty rosters and attendance

Provide operational guidance and escalation handling

F. Resident Issue Resolution

Address complaints related to:

Maintenance issues

Common area services

Maintain complaint trackin

📌 Operations and Maintenance Manager (Kharadi)
🏢 Gera Skyvilla CHS
📍 Kharadi