Enterprise Shared Services (ESS) comprises key functions that are core to the company s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and productive operations around the world. This role will be part of the Global Operational Excellence & Risk Management function within the Global Real Estate & Workplace Experience (GREWE) team, driving operational excellence, governance, risk mitigation, and continuous improvement across the global real estate portfolio.
- 5+ years of experience, including 3+ years in Third Party Risk Management, Vendor Governance, Operational Risk, Compliance, Internal Audit, or a related governance function.
- Experience managing end-to-end third-party lifecycle activities, including due diligence, contracting support, ongoing monitoring, issue management,



and governance reporting.
- Proven experience leading cross-functional projects and driving process governance, operational improvements, and regulatory or policy compliance.
- Strong analytical, reporting, and risk assessment skills, with experience identifying trends, evaluating risks, and recommending practical solutions.
- Excellent communication, stakeholder management, and collaboration skills with the ability to influence diverse stakeholders and present to leadership.
- Bachelor s degree in business, Finance, Risk Management, or a related field; relevant certifications (PMP, CRISC, CISA, Lean Six Sigma, etc.) are an advantage.

Operational Governance & Process Excellence

1. Risk & Control Analysis: Analyze Risk Performance Rating (RPR), PRSA/RCSA, and Compliance Risk Assessment data to identify control gaps, support remediation initiatives, and enhance the effectiveness of risk and con

📌 Business Analyst I (Gurugram)
🏢 American Express
📍 Gurugram