About the company
Sync is Canadas largest cloud storage and document collaboration provider, and a world-leader in cloud content management. Our mission is to make secure file storage, sharing, and collaboration easy for everyone - by providing a safe space for the world to collaborate. Were transforming the way SMBs work together, and were actively expanding into digital enterprise. We need your help
By joining Sync you will have an amazing opportunity to help over 2 million businesses and individuals worldwide store important information, share big ideas, and collaborate on game changing projects. You will help define what the future of work looks like. Most importantly you will be part of an incredible team helping to get the world in Sync.
Sync needs you
Are you the go to person for your family and friends when they need a technical guru Do you enjoy collaborating and working in a team to find solutions Are you proud of your communication skills
If this sounds like you Sync.com has an opportunity for you where you can choose to work remotely,
on site or a hybrid of both as a part of Sync s Tier II Technical Support team
Your to-do list:
- Provide exceptional technical support to customers using our cloud storage and file sharing platform, resolving technical, account, and billing inquiries while communicating complex concepts in a clear, customer-friendly way.
- Troubleshoot and investigate technical issues using a logical, methodical approach, identifying patterns and delivering effective solutions tailored to each customers level of technical expertise.
- Collaborate closely with the development and product teams by reproducing issues, escalating bugs, providing detailed feedback, suggesting potential solutions, and assisting with QA testing and validation of recent features and fixes.
- Develop a strong understanding of Syncs products, systems, internal processes, and escalation workflows to deliver accurate, efficient, and high-quality customer support.
📌 Technical Customer Support Professional (India)
🏢 Sync
📍 India