Role & responsibilities
We are looking for a seasoned and strategic Delivery Director to lead the Business Operations Platform Services for a large Asset Management engagement. This role will be responsible for delivering the Global Operating Platform value proposition through solid operational leadership, governance, client alignment, transformation, and risk-managed execution. The ideal candidate will bring deep expertise in asset management, banking, or global custody operations, combined with the leadership maturity to drive large-scale operational teams, influence senior stakeholders, and introduce modern technology-led improvements including AI, automation, and DLT. This role requires a strong balance of strategic thinking, operational control, service quality, cost management, compliance awareness, and business transformation capability.
Preferred candidate profile
*Key Responsibilities:*
*Delivery Leadership & Governance*
- Lead the introduction, adoption, and successful delivery of the Global Operating Platform value proposition across the account.
- Own end-to-end delivery across Business Operations platforms, ensuring consistent achievement of SLAs, KPIs, and contractual obligations.
- Establish and lead governance frameworks, including executive forums, risk management, and performance reviews.
- Drive operational excellence through structured processes, continuous improvement, and data-driven decisions.
*Operational Oversight & Service Excellence*
- Maintain local management oversight of all functions delivered by UST with robust controls to ensure high service standards, regulatory compliance, and operational resilience.
- Ensure reliable, effective, and optimal service delivery across business operations, balancing service commitments, cost, and operational risk.
- Guarantee the implementation, continuous maintenance, and documentation of highly effective and efficient procedures, controls, and operational processes.
- Ensure the accuracy, integ
📌 Director Operations (Chennai)
🏢 UST
📍 Chennai