Job Summary

The candidate will be responsible for providing first-level technical support to end users, assisting with routine IT operations, performing scheduled maintenance activities, monitoring system health, and supporting infrastructure and application upgrade initiatives. The role requires a proactive individual with strong troubleshooting skills, attention to detail, and a customer-service-oriented approach. Manage multiple branches remotely and through regular visits as part of the operational and support requirement.

Key Responsibilities

User Support Helpdesk
- Provide first-level technical support to users for hardware, software, network, email, and application-related issues.
- Troubleshoot and resolve day-to-day IT incidents and service requests in a timely manner.
- Escalate complex issues to senior IT personnel when required.
- Assist users with workstation setup, software installation, printer configuration, and peripheral device support.
- Maintain accurate records of incidents, requests, and resolutions.

IT Operations Maintenance




- Perform regular and scheduled IT maintenance activities as per established procedures.
- Assist in patch management, software updates, antivirus updates, and operating system maintenance.
- Ensure backups are completed successfully and report any failures or anomalies.
- Maintain IT asset inventory and update documentation as required.
- Assist in managing networking equipment including firewalls, routers, switches, and Wi-Fi infrastructure.
- Monitor network connectivity and ensure reliable operation of IT services.

Upgrade Project Support
- Assist the IT team during infrastructure, system, application, and network upgrade activities.
- Support deployment of new hardware, software, and technology solutions.
- Participate in IT projects, deployments, migrations, and testing activities.
- Coordinate with users during planned maintenance and upgrade windows.

System Health Monitoring
- Conduct daily health checks of ser

📌 Executive-IT Operations (Delhi)
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