We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with cutting-edge thinking, grow along with us, and join the smartest team in the industry.

This type of work-work that changes the world-is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us.
The Role

As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem.
What You'll Do
- Incident Monitoring & User Support:



Provide second tier support for ServiceNow; actively monitor incident queue for escalations from the L1 team; troubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others); escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution; maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests; participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours
- Run the Business & Keep the Lights On: Configure and administer the ServiceNow platform, to ensure smooth day-to-day operations, supporting both ongoing processes and current initiatives; develo

📌 ServiceNow Platform Support Professional (Bengaluru)
🏢 Pure Storage
📍 Bengaluru