Role Overview

For most SMBs, a customer conversation is not merely a support interaction. It is where a lead is qualified, an appointment is booked, a customer question is resolved, a sale is advanced, or a relationship is lost. Businesses receive these conversations across SMS, email, WhatsApp, Facebook, Instagram, live chat, and other messaging channels. Customers expect immediate, accurate, and context-aware responses - but most SMB teams cannot monitor every channel around the clock. HighLevel's Conversation AI product is designed to close that gap.

Conversation AI enables businesses to deploy AI agents that can answer questions, nurture and qualify leads, collect structured information, book and manage appointments, trigger workflows, follow up with inactive contacts, route conversations between specialised agents, and hand interactions to humans when appropriate. The product supports multiple ways of building agents - from guided forms and configurable prompts to visual conversation flows and AI-assisted agent creation. It also includes knowledge retrieval,



multi-channel deployment, agent actions, routing, testing, analytics, logs, permissions, reusable snapshots, and APIs for deployment at agency scale.

We are hiring a Principal Product Manager to define the next generation of this platform. This person will own the long-term product strategy for Conversation AI and establish the architecture, product principles, quality systems, operating metrics, and commercial model required to make AI agents dependable across millions of real customer interactions.

This is not a chatbot feature-management role. It is a senior individual-contributor product leadership role at the intersection of AI agents, CRM, messaging infrastructure, workflow automation, knowledge retrieval, appointment scheduling, analytics, developer platforms, and agency-led distribution. You will be expected to influence multiple product and engineering teams, make difficult platform-level trade

📌 Principal Product Manager (India)
🏢 HighLevel
📍 India