Job Description

Job Summary

The Technical Support Engineer I role is responsible for delivering quality customer service to the Firm by providing accurate technical assistance in the resolution of incidents via phone and ticketing system. Assesses nature of customer s problem or request; provides basic to mid-level troubleshooting; reviews technical documentation and knowledge base for documented solutions; and either resolves the issue or escalates to next level in the support chain. In this role, the Technical Support Engineer I is charged with participation in the Incident Management process and continual process improvement working with senior members of the team to make improvement recommendations. Additionally, the Technical Support Engineer I must maintain up to date knowledge of current systems and hardware to ensure correct and consistent application of firm-wide policies and procedures.



The Technical Support Engineer I is responsible for performing information systems administrative procedures and maintenance documentation for functional areas such as user account provisioning, user account maintenance, data security administration, systems operations tracking, and de-provisioning accounts. In this role, the Technical Support Engineer I is charged with developing processes necessary to complete the assigned tasks utilizing existing Human Resource, Office of the General Counsel, IT and business line policies. The Individual in this role will work with confidential information obtained through IT systems, HR, Office of the CISO, Compliance Office, and Office of General Counsel. Personal information, including HIPPA information, will be seen by this individual. An alternative work schedule, on-call work and weekends may be required. Moderate amount of travel may be required related to projects, training or support for several days at a time.

Job Duties
- Gathers all relevant information about an incident or problem to correctly identify and categorize the

📌 CBS IT (Bengaluru)
🏢 BDO India
📍 Bengaluru