Job Description

Job title

Transit Field ServicesDirector

Ownership and key responsibilities
- Lead the Field Services organization in the region
- Increase customer intimacy and market understanding, and develop FS into a commercial strength
- DeployTransit FS strategy within the region (organization / processes / tools)
- Strengthen REX to Product Management of our products performance to improve performance and serviceability
- Supports project execution in Warranty phase (OE Services projects)

Main Missions
- Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner
- Develop and train his team to address all products maintained in the region
- Perform a regular resource and budget planning
- Support the Services sales forces in offering Services solutions
- Develop and deploy customer centric and value adding sales solutions and concepts for Field Service
- Team up with Transit Resident engineers to deliver projects




- Actively support cost optimization and OTD activities for warranty/retrofit
- Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager
- Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs

Key KPI(s)
- Safety recordable and LTA happening on Field
- Critical FS Project in the Region (Warranty Cost VS Budget)
- Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion)
- FS hourly rates
- Mobilization time for warranty and troubleshooting activities

N+1

Head Transit Services India

N-1

FS operations managers, Warranty manager, Customer Services Manager

Functional Managers

Transit Field Services VP

Main stakeholders

PM, Sales, Engineering, Quality, Customers

📌 Director -Field Services (Rohtak)
🏢 Wabtec
📍 Rohtak