Role & responsibilities

Handle inbound calls primarily.
- Enter customer information in our system.
- Answer any car buying-related inquiries.
- Try to resolve customer complaints Escalate to call center lead if necessary.
- Route calls or emails to the correct place when necessary.
- Assist in the daily managing the call center, as instructed by the Supervisor and/or Manager.
- Outbound Call - Focus on Online Quotations & Follow-ups.
- Responsible for updating the quote follow-ups in the Car Buy System.
- General inquiries regarding donating vehicles and directing the customer back to the charity and referral company if necessary.

Preferred candidate profile

Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):

Experience: 1~2 years of relevant Industry experience/BPO/basic automotive knowledge would be an advantage. 1 ~2 years in a similar Voice-based BPO industry.

Shift Timing: US Shift (5 pm to 2:00 am IST, 9:00 pm to 6:00 am IST)

Preferred Qualification: Graduate Or Post Graduate (BSC, BA, BBM, MBA)

📌 Spanish Customer Service Executive (Bengaluru)
🏢 Lider Consultancy Services
📍 Bengaluru