Job Summary

Under limited supervision, ensures the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data.

Responsibilities

Avantor is looking for HR Tier 2 Analyst provides advanced support for HR-related inquiries and issues that require more specialized knowledge and expertise. They provide specialized support to employees and managers on topics such as benefits, payroll, employee relations, and HR systems. This role acts as a bridge between Tier 1 support and HR business partners / COEs, escalating cases as necessary and ensuring effective resolution of employee inquiries. This role involves managing and resolving HR service requests, analyzing HR data, performing research, preparing reports, and providing recommendations to improve HR processes and policies.
- Respond to HR questions on complex HR programs, policies and practices via multiple channels




- Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate.
- Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases
- Conduct in-depth investigations into employee issues and recommend appropriate actions
- Manage and execute HR complex hire to retire processing, ensuring accuracy and timeliness
- Escalate critical or unresolved issues to HR leadership or Tier 3 teams, providing detailed documentation and analysis.
- Provide training and guidance to Tier 1 representatives to enhance knowledge and skills
- Participate in HR projects and initiatives aimed at improving HR services and operations
- Advanced Employee Inquiries: Address complex questions related to HR policies, benefits, and procedures that Tier 1 cannot resolve.
- Data Analysis: Compile, structure, and analyze HR data to identify trends and make data-driven recommendations.
- Reporting: Create comprehensive HR repor

📌 Human Resources Transaction Delivery Professional (Coimbatore)
🏢 Avantor
📍 Coimbatore