Job Summary

Position Title: Facility Manager - Soft Services
Location: Pune

The Facility Manager - Soft Services is responsible for overseeing and managing all soft facilities management services to ensure consistent delivery of high-quality services aligned with organizational standards and client expectations. This role serves as the primary point of contact for all soft service functions and contracted service providers, ensuring compliance with service level agreements, statutory requirements, and budget parameters while driving continuous improvement initiatives.

Key Responsibilities Service Delivery Management
- Ensure delivery of all soft services (housekeeping, waste management, pest control, landscaping, security, catering, reception, and other support services) aligns with the established maintenance strategy for both in-house and contracted services
- Oversee quality and standards of soft facilities management services according to established guidelines and best practices
- Act as Single Point of Contact (SPOC)



for all soft service functions and contracted service providers on a day-to-day basis
- Ensure effective communication and collaboration between internal teams, service partners, and contractors

Service Level Agreement (SLA) / KPI Management
- Develop, implement, and maintain comprehensive service charters and service level agreements for all soft service functions
- Monitor and report on SLAs and Key Performance Indicators (KPIs) regularly to internal stakeholders and external service providers
- Track risks and rewards mechanisms associated with service delivery performance
- Conduct regular service reviews and audits to ensure compliance with agreed service standards

Financial Management
- Track and report financial performance of all soft service contracts and operations
- Ensure services are delivered within agreed budgets while maintaining quality standards
- Identify cost optimization opportunities without compromising service quality

📌 Facility Manager (Pune)
🏢 Jones Lang LaSalle (JLL)
📍 Pune