What is the job

As Portfolio IT Manager, you ll lead and oversee IT operations across the Holiday Inn Express Samhi portfolio, ensuring reliable, secure and productive technology services across all hotels. You will lead the portfolio IT team, drive service standards, manage vendors and IT initiatives, and act as the key technology partner to hotel leadership and the relevant IT leadership team.

Your day to day

Portfolio IT Operations & Infrastructure
- Provide overall IT leadership and operational oversight across the portfolio, ensuring consistent IT standards and service delivery across hotels.
- Monitor VM, server, network, domain, DNS and other critical infrastructure health; ensure alerts and incidents are resolved or appropriately escalated.
- Review previous-day call logs, open incidents and pending tasks and drive timely closure with the respective hotel IT resources and vendors.
- Ensure availability and continuity of local IT resources across hotels and escalate resource or service gaps to the relevant IT leadership and vendors.
- Ensure task trackers, checklists,



IT documentation and routine operational records are maintained and reviewed across the portfolio.

Hotel Systems & IHG Technology
- Oversee the performance and availability of hotel applications, EPABX and other IHG technology platforms used across the portfolio.
- Understand business and user requirements, coordinate with vendors and relevant technology teams, and ensure timely resolution of application or system issues.
- Lead the planning and rollout of applications, patches, technology initiatives and IHG programs across hotels in alignment with approved standards.
- Ensure CSA documentation, user creation processes, troubleshooting guides and vendor call logs are maintained and periodically reviewed.
- Drive adherence to IHG technology standards, information security requirements and PCI DSS practices.

Team Leadership & Capability Building
- Lead, coach and develop portfolio IT resource

📌 Portfolio IT Manager (Chennai)
🏢 IHG Hotels & Resorts
📍 Chennai