19 Aug
|
MEDPLUS
|
Hyderabad
Key Responsibilities
- Handle customer complaints professionally through calls, emails, or CRM systems
- Coordinate with relevant departments for issue resolution
- Ensure closure of complaints within the defined TAT
- Maintain accurate records of customer interactions and complaint status
- Follow up with teams and customers until resolution is completed
- Support day-to-day customer service and operations activities
Required Skills
- Good communication skills (English & Telugu preferred)
- Customer handling and problem-solving ability
- Experience in complaint management / customer support / operations
- Basic CRM and computer knowledge
- Valuable follow-up and coordination skills
- MS Office and Excel proficiency
- Ability to handle multiple tasks under pressure
📌 Executive Mart Operations (Hyderabad)
🏢 MEDPLUS
📍 Hyderabad