Job Summary

Career Area: Sales

Role Definition: Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans. Govern machine price lists and ordering-rule changes to ensure accurate product configuration and a seamless order-to-delivery experience for dealers and customers
Responsibilities
- Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
- Conducting end-to-end execution of product configuration management by governing the change process of PAN and price list activities.
- Providing daily support to dealers and customers by addressing queries related to product offering strategy, regulatory compliance, product availability, and configuration selection.
- Serve as the process owner and lead continuous process improvements and change initiatives.
Skill Descriptors
Customer Focus:




- Knowledge of product value chain management and the ability to align business objectives with dealer and customer needs, making customer satisfaction a key consideration in business decision-making. Address dealer/customer ordering issues with a sense of urgency.
Chain Management:
- Understand product design concept and provide business advice based on dealer/customer voices during NPI phase.
- Have a solid knowledge on factory operation to understand the value change management from product design until production.
- Perform governance and consult for price list change activities as the subject matter expert, and communicate regularly with product configuration team to ensure defect free ordering process.
- Lead cross-functional process improvement initiatives that enable data-driven business decisions and operational improvements in partnership with product groups, manufacturing facilities, and CSD
Decision Making and Critical Thinking:
- Knowledge of the decision

📌 Sr. Sales Support Specialist (Chennai)
🏢 Caterpillar
📍 Chennai