WHAT THIS ROLE IS REALLY ABOUT

Forget everything you know about a traditional Collections management role. This isnt about managing telecallers, reviewing dashboards, or chasing monthly targets.

*This is a business leadership role as much as a collections one. You’ll own the P&L; for your portfolio of lender accounts and run them like a business.*

*You’re not joining us to run collections alone. You’re joining us to build the operating system that will define how collections are done over the next decade.*

YOUR MISSION

Own the business. Own the Revenue, Gross Profit, and performance of your lender portfolio, and grow wallet share across accounts. Think like a business leader, not a collections manager. Design winning strategies. Turn borrower behaviour and portfolio trends into bucket-wise, lender-specific strategies that consistently outperform benchmarks.

Build the AI workforce. Define how AI Voice, AI Chat, Digital, Human Advisors, and Field work together as one intelligent workforce, and where automation beats manual effort. Lead high-performance TeleCollections.



Lift productivity, RPC, PTP, and quality through smarter workflows, coaching, and automation, not more supervision.

Turn data into collections. Use analytics to surface opportunities hidden inside millions of interactions and make every decision data-backed.

Shape the product. Turn operational insight into product features that define the future of collections.

YOU’LL LOVE THIS ROLE IF...

You get excited by questions like:
- Why do two borrowers with identical profiles respond completely differently?
- Should AI call this customer before a human does?
- Can one strategy improve collections across ten lenders simultaneously?
- Can technology eliminate 30% of manual effort?
- How do we build India’s smartest collections engine?

If those excite you more than yesterday’s dashboards, you’ll probably love it here. WHAT YOU BRING
- +12 years across Collections, Portfolio Management, or Debt Managemen

📌 AVP Debt Management (Mumbai)
🏢 T3Cogno
📍 Mumbai