We are seeking an experienced AR Team Co-Ordinator’s with solid expertise in Hospital Billing and Physician Billing. The candidate will act as a process expert in AR workflows, denial management, payment validation, and payer guidelines.

Key Responsibilities:

· Provide floor support while managing a team of 10 members.

· Conduct on-the-job training for both new hires and experienced employees, ensuring timely responses to client emails within a 24-hour TAT, and generate internal and external reports while monitoring hourly production.

· Participate in client calls, engage in client interactions, and prepare call data within the specified turnaround time.

· Need to do 50% of production based on business needs, focusing on either calling or auditing, and analyze weekly trends in client calls.

· Conduct weekly assessments to identify potential obstacles within the team. Analyze and resolve complex denials, claim rejections, and underpayments across Hospital and Physician Billing accounts.

· Serve as a Team Co-Ordinator for AR processes, payer policies, billing systems, and Hospital billing reimbursement methodologies.

· Conduct root cause analysis for recurring denials and payment variances and recommend corrective actions. Ensure compliance with TAT, productivity, quality, and client-specific requirements.

· Handle escalated account issues and client inquiries, providing resolutions in a timely manner, coach and support team members through feedback,



knowledge sharing, and process guidance.

· Assist with onboarding and training of new employees and support continuous learning initiatives.

· Collaborate with QA, Training, Operations, and other internal teams to resolve operational challenges.

· Prepare and review daily, weekly, and monthly performance reports and productivity dashboards, manage high-value and aged AR inventories to maximize collections and minimize revenue leakage.

Requirements

Job Requirements

Experience

· Minimum 3 years of experience in Hospital Billing/ Physician Billing and 1+ years of experience in SHAI.

Technical Knowledge

· Strong understanding of Inpatient (IP) and Outpatient (OP) Billing workflows.

· Extensive experience in Denial Management, Appeals Processing, and Underpayment Analysis.

· In-depth knowledge of Hospital Billing and Physician Billing AR processes.

· Proficient in reviewing and analyzing EOBs and ERAs

· Strong understanding of payer guidelines for Medicare, Medicaid, and Commercial Insurance plans.

· Expertise in Hospital Billing payment methodologies and reimbursement systems, including:

· Experience with payment system analysis and contract sheet validation.

Interested candidates can send their updated resumes to: [email protected]

(Mail subject line: "Applying for Team Lead” for any quires call to this number (phone hidden)).

📌 Team Coordinator (Tamil Nadu)
🏢 Shai Health
📍 Tamil Nadu