Team Lead (Access Management Ops)

Location: Hyderabad, India

Work Model: Hybrid

Job Details

- Date posted:

- Category: Technology

- Job Level: Senior Officer

Job Summary

The Team Lead IAM Operations is a senior operational leader responsible for the day-to-day delivery, quality and continuity of alterDomus Identity and Access Management services. This role deputizes for the User Access Manager and ensures that BAU operations across SailPoint, Okta/Auth0 and CyberArk run smoothly, consistently and within SLA across all shifts.

Working across a cross-skilled team of Shift Leads and Access Management Analysts, the Team Lead will own process governance, quality assurance and cross-skilling for the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). The role operates within alterDomus broader Cyber Resiliency Programme and reports directly to the User Access Manager.

Your responsibilities

- Deputize for the User Access Manager and own day-to-day BAU operations across Shift A, B and C.

- Own the teams SOPs, runbooks and knowledge base across SailPoint, Okta/Auth0 and CyberArk.

- Run quality assurance: audit tickets, review SLA breaches and lead root-cause analysis.

- Own the cross-skilling training calendar and track platform certification progress for each Shift Lead and Analyst.

- Consolidate shift handover reports into a daily/weekly operations dashboard for the User Access Manager.

- Coordinate quarterly access certification and recertification campaigns across production, UAT and sandbox environments.

- Support Separation of Duties (SoD) policy enforcement and audit evidence generation.

- Escalate and coordinate resolution of complex connector, RBAC or lifecycle workflow issues with the platform engineering team.





- Coordinate resolution of escalated SSO federation (SAML/OIDC), MFA and B2B/B2C authentication issues.

- Support application teams during onboarding of recent integrations, ensuring secure token flows and API security standards are followed.

- Coordinate operational reviews of vault health, session recording policy and just-in-time (JIT) provisioning workflows.

- Support scheduling and tracking of privilege entitlement reviews and attestation cycles.

- Support the User Access Manager in preparing audit evidence for internal and external assessments (DORA, GDPR, SOX, ISO 27001).

- Maintain and update the IAM risk register; track remediation actions to agreed timelines.

Your profile

- 7+ years of experience in Identity Access Management, Information Security, or a related discipline.

- Hands-on operational experience across SailPoint, Okta/Auth0 and CyberArk (or comparable IAM/PAM/CIAM platforms).

- Experience owning SOPs, runbooks and knowledge management within a 24x5 or shift-based operations environment.

- Familiarity with identity protocols: SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP/AD.

- Working knowledge of regulatory frameworks relevant to financial services: SOC 1 2, ISO 27001.

- Prior experience in a team-lead, QA, or senior analyst capacity within IAM or security operations.

Nice to Have

- Platform certifications (SailPoint, CyberArk Certified Trustee/Defender, Okta/Auth0).

- Exposure to cloud IAM in Azure AD / Entra ID, AWS IAM, or GCP IAM.

- Familiarity with NIST CSF 2.0.

Your AD Key Relationships

- User Access Manager

- Shift Leads and Access Management Analysts

- Access management engineering team

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Team Lead ( Access Management Ops ) (Hyderabad)
🏢 Alter Domus
📍 Hyderabad