Company Description AGRIM is an asset-light agri-inputs e-commerce platform that serves retailers across India, helping them access a wide range of farming supplies more efficiently. The company addresses the challenges of a fragmented, seasonal, and data-dark $50+ billion agri-inputs industry by using technology to reduce demand–supply mismatches and inventory losses. AGRIM partners with over 40,000 MSME manufacturers and offers more than 100,000 products to local agri-retail shops that farmers already trust, enabling just-in-time availability of inputs.

Backed by a recent $20.5m Series B investment from Asia Impact and BII, AGRIM is focused on strengthening its technology, expanding offerings, and reaching every part of the country while remaining cost-effective and asset-light.

Responsibilities

•Response to seller enquires: Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues.

•Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues.

•App Engagement & Training:



Ensure effective seller usage of the app through regular training and support.

•Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements.

•Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes.

Qualifications

•Bachelor’s degree in business, communication, engineering or a related field.

•0.5months - 2 years of experience in seller support, onboarding, or customer support roles.

•Strong communication and interpersonal skills to engage effectively with sellers.

•Ability to manage and resolve queries related to orders, payments, and operations.

•Comfortable using mobile apps and digital platforms; ability to train others on the same. •Problem-solving mindset with the ability to coordinate across teams for issue resolution. •Proficient in Excel/Google Sheets and basic data tracking/reporting.

📌 Supply Chain Executive (Gurugram)
🏢 AGRIM
📍 Gurugram