Job Summary

Shift lead (Access Management) - Hyderabad, India; Hybrid

Job Level: Senior Officer

The Shift Lead is a senior operational role accountable for the health and continuity of alterDomus Identity and Access Management services during their assigned shift. This role sits at the intersection of hands-on execution and shift-level leadership, ensuring that access requests, certifications and privileged operations are actioned accurately and within SLA.

Leading a small team of cross-skilled Access Management Analysts, the Shift Lead will own shift-level BAU delivery across the three IAM pillars: Identity Governance (SailPoint IdentityNow), Customer Identity (Okta / Auth0), and Privileged Access (CyberArk PAM, EPM WPM). We are hiring three Shift Leads, one for each of Shift A, B and C, and the role reports directly to the Team Lead IAM Operations.
Your Responsibilities
- Act as the single point of accountability for triage and workload allocation across the shift.
- Own first-level escalation for P1/P2 incidents during the shift, engaging the Team Lead IAM Operations as needed.




- Monitor real-time SLA and queue health, rebalancing work across SailPoint, Okta/Auth0 and CyberArk queues.
- Prepare and deliver a structured handover to the incoming shift.
- Manage on-call/escalation coverage for the shift in line with the teams operational model.
Identity Governance Administration SailPoint IdentityNow / Identity Security Cloud
- Process joiner/mover/leaver (JML) lifecycle requests, access requests, and role-based access control (RBAC) assignments.
- Action access certification and recertification tasks within the shift.
- Support maintenance of source/target connectors and flag anomalies to the Team Lead.
Customer Workforce Identity Okta / Auth0
- Resolve MFA, adaptive authentication and SSO federation (SAML/OIDC) break-fix requests.
- Support B2B/B2C user journey issues and escalate anomalous authentication activity.
Privileged Access Management CyberArk PAM, EP

📌 Shift lead (Hyderabad)
🏢 Alter Domus
📍 Hyderabad