Job Summary
The Compliance Officer is responsible for ensuring operational integrity across all company retail stores and

warehouses by monitoring adherence to internal policies, regulatory requirements, and Standard Operating

Procedures (SOPs). The role involves conducting compliance audits, verifying ASM audit reports, investigating

operational discrepancies, preparing audit reports, and supporting compliance-related projects and process

improvement initiatives.

Duties and Responsibilities
1. Store & Warehouse Compliance Audits

Conduct regular audits across retail stores and warehouse locations.

Evaluate compliance with SOPs, operational standards, safety, hygiene, and inventory controls.

Verify stock handling procedures, storage conditions, and documentation accuracy.

Identify operational gaps and recommend corrective actions.

Conduct surprise audits and spot checks when required.

2. Verification of ASM Monthly Audits

Review and approve audit reports submitted by ASMs.

Cross-check inventory records, operational practices, and supporting documentation.





Identify deviations, inconsistencies, and compliance gaps.

Ensure audit accuracy and accountability.

3. Reporting, Escalations & Issue Resolution

Prepare structured audit reports highlighting findings, risks, and observations.

Recommend corrective actions such as retraining, warnings, or penalties where required.

Investigate discrepancies including stock loss, process violations, or staff misconduct.

Coordinate with relevant departments to resolve operational and compliance issues.

Escalate unresolved or repeated non-compliance issues to management.

Track and ensure closure of corrective and preventive actions.

Maintain confidentiality of audit findings and investigation reports.

Ensure policy and SOP updates are communicated and implemented across locations.

4. Project Support & Process Improvement

Support compliance-related and cross-functional operational projects.

Assist in process imp

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