Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Job Description – Operation Associate (Backfill Position)

Position Title

Operation Associate – Underwriting Operations Support

Location

Pune, India

Department

Business Services Group (BSG) – Underwriting Operations

Reports To

Supervisor / Team Lead – Underwriting Operations

Position Summary

The Operation Associate supports U.S. Commercial Lines Underwriting Operations by processing New Business, Renewals, Endorsements, and Premium Finance transactions. The role requires strong attention to detail, adherence to established procedures, and collaboration with Underwriters and stakeholders to ensure timely and accurate policy processing.

Key Responsibilities
- Process Current Business, Renewal, Endorsement,



and Premium Finance transactions.
- Review and validate submission data for accuracy and completeness.
- Support Underwriters with policy processing and servicing activities.
- Meet established turnaround times and SLA requirements.
- Follow quality standards, procedures, and checklists.
- Perform quality reviews before task completion.
- Partner with U.S. stakeholders to resolve operational queries.
- Participate in cross-training and knowledge-sharing activities.
- Support process improvement and automation initiatives.
- Achieve productivity, quality, and compliance targets.

Requirements

Required Qualifications

Education
- Bachelor's degree in Commerce, Business, Finance, Insurance, or related field.

Experience
- 1–3 years of experience in Insurance Operations, Underwriting Support, or Back-office Operations.
- Commercial Insurance experience preferred.

Skills
- Proficiency in MS Excel, Outlook

📌 Operation Associate (Pune Division)
🏢 Fulcrum Digital
📍 Pune Division