Job Summary The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment with Minimum 2 years of Experience which includes installing diagnosing repairing maintaining and upgrading all hardware and equipment especially focusing on iOS and Macintosh including but not limited to PC terminals printers and scanners to ensure optimal workstation performance
Technical Skills
Years of experience needed is 0 to 2 years
Strong expertise on all Desktop and iOS domains
Install upgrade support and troubleshoot Windows 7 Windows 10 other OS and Microsoft Office 2013 Microsoft Office 365 and any other authorized desktop applications
Install upgrade support and troubleshoot for printers computer hardware and any other authorized peripheral equipment
Performs general preventative maintenance tasks on computers laptops printers and any other authorized peripheral equipment
Performs remedial repairs on computers laptops printers and any other authorized peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment parts to maintenance inventory documents customer repairs maintains and restocks assigned parts inventory to insure proper spare parts levels
Onsite support and support for Remote sites and work from home computing
Diagnosing verifying recording and reporting downtime and providing immediate notification for all incidents
Emergency recovery maintenance for Desktops
Diagnosing and troubleshooting virus problems that can be fixed using antivirus tool deployed
Reinstallation of the antivirus packages corrupted or deleted by the users
Day to day troubleshooting activities
Asset lifecycle management asset tracking and end of life services
Perform asset management activities to ensure hardware is properly assigned to the end users
Vendor Management Wherever applicable
Incident Problem and Change Management within the EUC environment
Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment
Provide technical assistance and training to end users on computer operating systems and standard applications
Provide Smart Hands support to perform basic technology management tasks that require on site presence under instruction from such other support groups IMACDs Equipment changes reboots and power cycles Local servers BIOS Updates Local storage appliances
Parts replacement for existing servers resulting out of hardware failure
Management Skills
Excellent verbal and written communication skill in English Languages
Experience in a large organization administering operating maintaining and securing largescale enterprise desktop environments
Working knowledge of ITIL methodologies such as Incident Request and Asset management
Working technical knowledge of current protocols operating systems and standards
Ability to operate tools components and peripheral accessories
Ability to lift equipment up to 45 lbs Ability to maneuver into areas and or spaces including underneath desks to attach and or remove and or verify connectors and cabling
Software and Hardware Troubleshooting
Windows 7 Windows 10 experience
Microsoft Office 2007 2013Office 2010 support
Enterprise Backup Software
Knowledge of all software applications used within the organization
Effective communication both verbal and written skills
Able to operate effectively in a team environment with both technical and nontechnical team members
Able to operate with minimal supervision
Able to manage time effectively set priorities appropriately schedule call
Able to operate within customer standard operating procedures
Working knowledge of SCCM AD up-to-date technology7 2010 and 2016 and remote control tools
Knowledge in Office 365
Good knowledge on Enclosure cabling and troubleshooting
Good knowledge on ethernet and Fiber channel connectivity issues
Network Cabling and Patching Knowledge and experience
Good knowledge servers raking and deraking
Behavioral Skills
Qualified image and grooming
Self confidence and interpersonal skills
Analytical and problem solving skills
Strong listening skills
Qualification
College diploma or university degree in the field of computer science and or 3 years equivalent work experience
Certification
Industry certifications this can include CCNA or any Hardware certification
About Mphasis
Mphasis applies next generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2BackTransformation approach Front2Back uses the exponential power of cloud and cognitive to provide hyper personalized digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients
📌 Splz Associate Infra Engg (Noida)
🏢 Mphasis
📍 Noida
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