JOB PURPOSE

*Summarise in one statement why this job exists; and how it contributes to the overall mission/objective of the organisation.*

To ensure Adherence of Nissan Warranty policy and procedure at NCS, RBU and Dealers. This job contributes towards TCS 2nd line of Defence in Warranty

Reclaim warranty expense from suppliers-based liability ratio, by collecting concern parts from market and reviewing supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirements.

PRINCIPLE ACCOUNTABILITIES

Adherence of Nissan Warranty policy and procedure

Dealer claims analysis, validation, and Processing (Warranty, RSA, LRSA, EV Battery claims) Support Dealer/vendor query on Warranty system, policy, and Procedure Content Management System (CMS) & Support Line Tool Specialist Market Governance Top "X” Co-ordination Claim Mask Creation

EXPECTED END RESULTS

MAJOR ACTIVITIES

Approved/rejected 8D warranty parts analysis reports

Claim Analysis & Supplier Chargeback Reporting

Improve supplier chargeback recovery ratio




- Review supplier submitted 8D warranty parts analysis reports (WPAR) according to Nissan standard report requirement.
- Approve or reject report based on content of 8D WPAR vs Nissan standard
- Provide detailed response to supplier if report is to be rejected
- Data analysis of all warranty claims to understand recharge per vehicle/supplier/PFP
- Data analysis of top value contributing PFP to seek opportunities to increase SCB identifying target items
- Study countermeasure details & history
- Benchmark best practices from NSC globally
- Reporting of warranty SCB KPI on monthly basis to management

MAJOR CHALLENGES

*Describe the major challenges you face in carrying out your job, and what you do in order to overcome them.*
- Deep data analysis and standardization of supplier warranty claim data
- High dependency on excels sheets for analysis.
- Multiple systems knowledge and understanding

KEY INTERACTIONS

Intern

📌 Assistant Manager (Chennai)
🏢 Nissan Motor India
📍 Chennai