Required Skills & Qualifications

ServiceNow Expertise

Solid hands-on experience with:

- ServiceNow Platform Architecture
- ITSM
- ITOM
- CSM
- Service Portal
- Employee Center
- CMDB

Now Assist & AI Skills

Experience with

- ServiceNow Now Assist
- ServiceNow GenAI Controller
- AI Search
- Virtual Agent
- Predictive Intelligence
- Generative AI Implementations

Understanding of:
- Large Language Models (LLMs)
- Prompt Engineering
- RAG Architecture
- AI Governance
- Responsible AI

Agentic AI Skills

Hands-on experience designing:

- AI Agents
- Agentic Workflows
- Tool-using Agents
- Multi-agent Systems
- Autonomous Service Management Solutions

Knowledge of:
- ServiceNow AI Agents
- Agent Orchestrator
- Enterprise Agent Governance

Development Skills

Experience with

- Agentic AI Workflow
- JavaScript
- ServiceNow Scripting
- Flow Designer
- Integration Hub
- REST/SOAP APIs
- Python (preferred)
- AI Framework Integration





Experience

- 10–15 years overall IT experience
- 7+ years in ServiceNow Architecture
- 3+ years implementing ServiceNow AI capabilities
- 2+ years working with Now Assist and Generative AI solutions
- Experience leading enterprise ServiceNow transformation initiatives
- Experience architecting AI-powered workflow automation solutions

Preferred Qualifications

Certifications

- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist

Preferred Experience

- Now Assist Implementation
- ServiceNow AI Agents
- Agentic AI Solutions
- Enterprise RAG Platforms
- Conversational AI Platforms
- Intelligent Automation Programs

📌 Solutions Architect (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru