Role - Site Reliability Engineer (SRE) – GCP Platform

Location - Bangalore (O Shaughnessy Road)

Work type - Work from Office

Experience - 8+ Years

Key Responsibilities

Reliability & Operations

- Own end-to-end production systems reliability, availability, scalability, cost and performance.
- Drive measurable improvements in MTTR, MTTA, and incident response practices using automation and runbook additions and process enhancements.
- Participate in 24x7 on-call rotations and handle high-severity incidents and document the learnings on ongoing basis.
- Establish and manage SLI, SLO, SLA, Error Budgets, and operational metrics for mission critical services and partner with engineering teams with full accountability for upholding the SLOs.
- Partner with the various engineering, operations and cloud management teams to deliver highly reliable service in a timely manner.

Cloud & Infrastructure

- Design, deploy, and manage infrastructure on Google Cloud Platform (GCP).
- Work extensively on:
- GKE (Kubernetes Engine)
- Compute, networking, IAM, Load Balancers, TLS Certs
- BigQuery, Pub/Sub, cloud logging enhancement, metrics and logs analysis
- Implement and manage infrastructure using Terraform (Infrastructure as Code).

Kubernetes & Containers

- Deploy and manage containerized workloads using Kubernetes (GKE).
- Troubleshoot issues related to:
- Pods, nodes, networking, storage, services on an ongoing basis
- Manage deployments using Helm, YAML, and rollout strategies (Canary/Blue-Green).

Automation & CI/CD

- Build and maintain CI/CD pipelines using:
- Jenkins (pipeline-based, Groovy / Shell / Python scripting)
- Strong experience in using GitHub as a PowerUser
- Develop automation using Python and Shell scripting.
- Reduce operational toil through automation initiatives.





Observability & Monitoring

- Implement and manage monitoring systems using:
- Dynatrace, Grafana, logs and metrics explorer
- Work with logs, metrics, and traces for deep observability to identify trends and arrest problems proactively.
- Define alerting strategies based on system behaviour and SLOs and create runbooks.
- Work alongside operations teams to identify, fix the production incidents and own the problem resolution.
- Work with engineering teams to isolate infra and application issues and set up right tooling for debugging production incidents.

System & Application Troubleshooting

- Perform deep troubleshooting for:
- Distributed systems
- Microservices-based architectures on containerised workloads
- Java and Golang applications
- Strong debugging of:
- Application issues
- Infrastructure issues
- Network-related problems

Plan and execute continuous improvement
- Identify and eliminate repetitive manual tasks.
- Drive reliability engineering practices and culture. (DRY – Don’t Repeat Yourself)
- Collaborate with development teams to improve system design and resilience.

Technical Skills

Cloud & Platform

- Strong expertise in Google Cloud Platform (GCP):
- GKE, VPC, IAM, Load Balancing, LB, Certs, KMS, logs and metrics exploration
- BigQuery, Pub/Sub
- Positive understanding of cloud architecture and landing zones

Infrastructure as Code





- Strong hands-on experience with Terraform
- Ability to write and debug Terraform code from scratch

Containers & Orchestration
- Deep expertise in:
- Kubernetes (GKE)
- Docker
- Strong troubleshooting experience in Kubernetes environments

CI/CD & Automation

- Hands-on experience with:
- Jenkins (pipeline-based CI/CD)
- GitHub
- Strong scripting skills:
- Python (preferred)
- Shell scripting
- Experience with automation frameworks and tooling

Observability

- Experience with:
- Dynatrace / Grafana
- Log, metrics, and trace-based monitoring

Programming & Debugging

- Working knowledge of:
- Java and/or Golang applications
- Strong debugging skills across application and infrastructure layers

Linux & Networking

- Strong Linux fundamentals
- Deep understanding of TCP/IP networking
- Ability to debug network issues in distributed systems

Reliability Engineering Skills

- Solid understanding of:
- SLI, SLO, SLA, Error Budgets
- Demonstrable and Proven Experience improving:
- MTTR, MTTA
- Experience handling incident management lifecycle

Soft Skills

- Strong analytical and troubleshooting mindset
- Excellent communication and stakeholder management
- Ability to work in high-pressure production environments
- Ownership-driven and proactive approach

Preferred candidates with:

- Experience in high-scale distributed systems
- Exposure to banking/financial domain (optional but valuable)
- Understanding of security and compliance practices
- Experience with deployment strategies:
- Canary, Blue-Green
- Strong GCP + Kubernetes + Terraform core
- Hands-on production troubleshooting expert
- Good at automation + reducing toil
- Deep understanding of SRE principles
- Comfortable in 24x7 production environments

📌 Site Reliability Engineer (SRE) – GCP Platform (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru