Overview

Prodapt is seeking a ServiceNow Solutions Manager to be based in one of our India offices. You'll shape ServiceNow-based, AI-led solutions spanning our workflows - combining deep telecom-native (TMT) expertise with our agentic AI capabilities, and extending this solutioning approach to adjacent, non-telco industries as Prodapt's portfolio grows - that power our sales, alliances, and product development initiatives. The role is focused on architecting proposals, and providing technical solutioning during the sales cycle, with a strong emphasis on applying AI and agentic AI methodologies to ServiceNow solution design.

This role requires 8-10 years of relevant ServiceNow experience, hands-on exposure to AI-led solution design, and strong pre-sales solutioning skills

Responsibilities

- Partner with sales and alliances teams to architect ServiceNow-based, AI-led solutions across the entire TMT stack and adjacent non-telco industries for prospective deals, RFPs, and RFIs
- Provide pre-sales technical guidance across the Now Platform, including designing AI and agentic AI-based methodologies to support deal qualification and positioning
- Deliver solution proposals, demonstrations, proof-of-concepts, and technical presentations spotlighting Prodapt's agentic AI stack to prospects, partners, and internal stakeholders across telecom and other industry verticals
- Partner with the CTO Office to stay current on the ServiceNow platform roadmap, translating recent capabilities into sales-ready solution narratives for TMT and non-telco engagements alike
- Support competitive positioning, scoping, and pricing inputs during the sales cycle
- Act as the technical point of contact between sales, alliances,



and product teams during the pre-sales phase, handing off solution designs- to delivery teams, post-sale
- Contribute to building reusable ServiceNow solution accelerators, reference architectures, and best practices that can be applied across TMT and non-telco industry verticals

Requirements

- Bachelor's degree in computer science, information systems, or engineering
- 8-10+ years of ServiceNow experience, with a solid pre-sales /solutioning background
- Familiarity with telecom-specific ServiceNow modules (TMT) and TM Forum/MEF-aligned solutions, along with the versatility to extend ServiceNow AI-led solutioning approaches to non-telco industries (media, technology, and other enterprise verticals)
- Hands-on experience applying AI/GenAI solution design methodologies - agentic workflow design, prompt engineering, and use-case discovery - to ServiceNow solutioning, along with a working understanding of how AI responses are grounded in enterprise data
- Hands-on working knowledge of ServiceNow's agentic AI stack - Now Assist, AI Agent Studio, Context Engine, AI Control Tower, RaptorDB Pro, and Now Platform SDK/Build Agent - with the ability to design, configure, and demo solutions built on these capabilities
- ServiceNow certifications - CSA, CIS and/or CTA are preferred
- Strong presentation and demo skills; ability to translate technical capabilities into business value for prospects and stakeholders
- Strong stakeholder management skills with the ability to work directly with CTO Office, sales, product and alliances leadership
- Telecom/communications industry domain experience is a must, with the ability to design and position ServiceNow AI-led solutions for non-telco industries as well
- Based in one of Prodapt's India offices

📌 ServiceNow Solutions Manager (Pre-Sales) (Chennai)
🏢 Prodapt
📍 Chennai