About the Company

We are looking for a highly experienced ServiceNow CMDB Associate to lead the design, governance, optimization, and strategic evolution of the Configuration Management Database (CMDB) within the ServiceNow platform. This role owns CMDB architecture, advanced troubleshooting, integrations, and data governance while serving as the highest escalation point for CMDB-related issues and enhancements.

About the Role

We are looking for a highly experienced ServiceNow CMDB Associate to lead the design, governance, optimization, and strategic evolution of the Configuration Management Database (CMDB) within the ServiceNow platform.

Responsibilities

- CMDB Architecture & Ownership:
- Own the end-to-end CMDB architecture within ServiceNow
- Design and maintain CI class models, relationships, and lifecycle standards
- Define and enforce CMDB governance, policies, and best practices
- Act as the L3 escalation point for complex CMDB issues
- - Discovery, Service Mapping & Integrations:
- Architect and optimize ServiceNow Discovery and Service Mapping
- Design identification and reconciliation rules across multiple data sources
- Lead integrations with cloud platforms (Azure), on-prem tools, and third-party systems
- Troubleshoot advanced discovery failures, pattern issues, and credential problems
- - Data Quality, Compliance & Governance:
- Drive CMDB data accuracy, completeness, and consistency
- Define and monitor CMDB health KPIs and dashboards
- Lead CMDB audits, compliance checks, and remediation initiatives
- Implement normalization, deduplication, and CI lifecycle automation
- - Platform Engineering & Automation:
- Develop and review advanced CMDB configurations and scripts (JavaScript, Glide API)
- Lead CMDB-related platform upgrades, patches, and regression testing




- Implement automation to improve discovery, reconciliation, and data maintenance
- Collaborate with architecture and DevOps teams on enterprise automation strategies
- - Leadership & Mentorship:
- Review CMDB changes and designs for quality and compliance
- Act as a trusted advisor to stakeholders, platform owners, and leadership
- Support major incidents, problem management, and RCA activities

- Qualifications

- Core Technical Skills:
- Expert-level experience with ServiceNow CMDB
- Strong expertise in ITOM Discovery, Service Mapping, and Event Management
- Deep knowledge of CI classes, relationships, identification & reconciliation rules
- Advanced ServiceNow scripting (JavaScript, Script Includes, Glide API)
- Solid understanding of ITIL Configuration Management & ITSM processes
- - Tools & Platforms:
- ServiceNow ITOM / CMDB
- Cloud platforms: Azure
- Infrastructure tools: SCCM, SNMP, MID Servers
- - Certifications (Preferred):
- ServiceNow Certified Implementation Specialist – CMDB
- ServiceNow ITOM Discovery
- ServiceNow System Administrator / Application Developer
- ITIL Foundation or higher
- - Soft Skills:
- Strong leadership and decision-making capabilities
- Excellent stakeholder communication and presentation skills
- Analytical mindset with strong problem-solving abilities
- Ability to work in complex, large-scale enterprise environments
- - Nice to Have:
- Experience with multi-domain ServiceNow instances
- CMDB transformation or large migration experience
- Exposure to AIOps or predictive analytics
- Experience in regulated industries (banking, healthcare, telecom)

- Pay range and compensation package

Not specified in the .

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

📌 ServiceNow CMDB Associate (India)
🏢 CosMicIT
📍 India