Service Coordinator – Job DescriptionCoordinate between company, customers, service engineers, OEMs and service partners for smooth service operations. Handle and monitor all UPS & Battery service calls, breakdown complaints and preventive maintenance requirements . Register service complaints, assign them to the concerned service engineer and ensure timely resolution and closure .

Follow up with service engineers for site visits, troubleshooting, spare parts/battery requirements and complaint status . Coordinate with customers regarding service schedules, site visits, installation, commissioning, battery replacement and maintenance activities . Maintain complete records of UPS & Battery installed base, warranty status, service history and AMC details .

Prepare and maintain daily/weekly/monthly MIS reports related to complaints, pending calls, resolved calls, engineer visits, AMC and other service activities. Track open/pending complaints and regularly follow up with the concerned team until final closure. Coordinate with OEMs and suppliers for technical support, spare parts, batteries and replacement materials whenever required.

Maintain proper documentation of Service Reports, Installation Reports, Warranty/AMC records,



Complaint Closure Reports and Customer Feedback . Ensure timely communication and escalation of critical or unresolved complaints to management. Support the sales team by providing service history, installed base details, warranty/AMC status and customer service information whenever required.

Coordinate for AMC renewals, preventive maintenance visits and service schedules . Maintain skilled communication with customers and ensure a high level of customer satisfaction . Perform other service-related coordination and reporting activities as assigned by management.

Key Skills RequiredGood communication and customer-handling skills. Good knowledge of MS Excel, MS Word, Email and basic MIS reporting . Ability to coordinate with multiple customers and service engineers simultaneously. Good follow-up and problem-solving skills. Basic understanding of Online UPS, Batteries, AMC and after-sales service will be preferred.

Experience in UPS, Battery, Electrical/Electronics or Power Backup industry will be an added advantage. Ability to maintain proper records and work under pressure.

📌 Service Coordinator (Varanasi)
🏢 Brainstem Power Conversion
📍 Varanasi