Delivery OperationsEnsure all orders are dispatched and delivered within the committed TAT.
Rider/DA ManagementAllocate orders, manage attendance, productivity, routes and rider availability90%+ rider utilization.
Order AllocationEnsure timely and balanced allocation of orders based on location, capacity and routeAllocation within defined cut-off time.
Delivery ProductivityMonitor packets/orders delivered per rider per dayTarget as per route/order volume.
Failed DeliveriesControl NDRs, customer unavailable cases, wrong addresses and reattemptsMinimize NDR %.
Customer ExperienceEnsure skilled delivery behavior and quick resolution of delivery complaintsComplaint rate < defined target.
Route PlanningOptimize routes to reduce delivery time, fuel and unnecessary rider movementReduce cost/km and delays.
Attendance & ManpowerMaintain daily manpower availability and arrange replacements for absentees100% critical manpower coverage.
COD ManagementEnsure proper collection, reconciliation and timely deposit of COD amount100% COD reconciliation.
Shipment TrackingMonitor all pending,



delayed, NDR and undelivered shipments throughout the dayZero unexplained pending shipments.
Hub/Branch CoordinationCoordinate with warehouse, customer support, logistics partners and managementTimely resolution of operational issues.
Inventory/Material ControlEnsure delivery bags, scanners, uniforms and other operational assets are properly maintainedMinimum loss/damage.
MIS & ReportingPrepare daily reports on delivery, NDR, productivity, attendance, COD and pending orders100% accurate & timely MIS.
Cost ControlControl delivery expenses, overtime, incentives, fuel and per-packet costsCost within approved budget.
Rider Discipline & PerformanceMonitor rider behavior, grooming, attendance, performance and compliance with SOPsRegular performance review.
Escalation ManagementImmediately escalate major delivery delays, customer complaints, cash discrepancies and manpower issuesResolution within defined TAT.

📌 Supervisor Chandigarh
🏢 Logix Fox
📍 Chandigarh