Key Responsibilities:
Handle customer inquiries via phone, email, chat, and social media.
Resolve escalated customer complaints professionally and efficiently.
Supervise, mentor, and guide junior customer support executives.
Maintain high customer satisfaction levels and service quality.
Monitor response times and ensure SLA compliance.
Prepare daily, weekly, and monthly customer support reports.
Coordinate with internal departments to resolve customer issues promptly.
Train current team members on customer service standards and company processes.
Identify prospects to improve support processes and customer experience.
Maintain accurate records of customer interactions in CRM and ticketing systems.
Monitor team performance and provide regular feedback.
Required Qualifications:Bachelor's degree in any discipline.




Freshers & 1 year of experience in customer support or customer service.
Prior experience in leading or handling a customer support team is preferred.
Excellent verbal and written communication skills.
Robust problem-solving and conflict-resolution abilities.
Proficiency in CRM software, MS Office, and ticketing systems.
Preferred Skills:Leadership and team management
Excellent interpersonal skills
Multitasking ability
Patience and empathy
Time management
Process improvement mindset
Ability to work under pressure
Working Days & Shift Details:
Working Days: Monday to Sunday
Week Off: One rotational week off per week
Shift Availability:
Morning Shift
Afternoon Shift
General Shift

📌 Customer Support Executive Hyderabad
🏢 VSSC Sparc Health Care
📍 Hyderabad