Job Summary
If you have some background in Order Management, Emerson has an exciting role
for you You will be a part of the Project execution team located in FCEC,
Chennai. The primary responsibility of the Order Management Analyst will be to
provide support to the MEA PRM Internal and External Customers (direct and
representative) and manage execution of a project during the conversion from
Bookings to Invoice cycle with particular focus on Customer Satisfaction.
Management of customer orders, shipments and invoicing, ensuring all business
transactions are in line with International Trade Compliance Policies and
accordingly to Emerson’s Ethic Policies. Focus on MRO orders but will support
Projects on occasion

In This Role, Your Responsibilities Will Be:

* Manages and coordinates the customer order cycle from order to cash (data
entry, shipments, delivery, invoicing), owning the relationship with both the
customer and the suppliers / factories, in accordance with department
procedures

* Work Closely with the Inside sales team/ Order Entry team to receive Clean PO




to place to the factories.

* Expedites intercompany factories and suppliers to ensure that delivery
deadlines are met.

* Proactively identifies any issues and address with the correct personnel.

* Ensures that the factories have received the right documents and produced the
related order acknowledgements.

* Planning/Coordination/Submission of documents/MRB/ITP to ensure the order is
on track.

* Support the commercial aspects of the Order including timely documentation
and invoice submission.

* Checks payment terms thoroughly and actions set up of bank submission
documents i.e LC/CAD/PBG/ABG for MRO orders/Small Project orders.

* Coordinates with the Logistics and Warehouse team to ensure that shipments
are delivered as per the INCO- terms.

* Always Ensures highest customer satisfaction keeping customers updated on
order status understanding prompt responses are key - aims for 100% OTD
through RDS

📌 Senior Order Analyst I (Chennai)
🏢 Emerson
📍 Chennai