About IDP
IDP stands as the global leader in international education services, dedicated to facilitating global success for students, test takers and our valued partners. Our approach combines trusted human relationships with innovative digital technology and comprehensive customer research, ensuring tailored support that meets diverse educational aspirations around the world. As an Australian-listed company, IDP operates in over 50 countries, creating a truly global footprint with a local touch.Our workforce comprises more than 7,000 talented individuals from a rich tapestry of nationalities, ages and cultural backgrounds. This diversity fuels creativity and deep understanding of local markets, while our customer-first mindset drives all our actions. Empowered by cutting-edge global technology, our teams deliver unparalleled services that transform local dreams into international realities.Joining IDP means becoming part of a dynamic environment where personal growth is fostered, collaboration is encouraged and every voice matters. For more information about our culture,



values and career opportunities, please visit www.careers.idp.com.Role purpose
As a Service Desk Analyst within the GDTS - Global Digital Technology Service team at IDP Education Services India LLP, you will be at the forefront of ensuring seamless IT service delivery and support. Your primary purpose will be to act as a critical point of contact for internal users, efficiently managing and resolving technical issues to enable uninterrupted business operations.In this role, you will handle incident and service request management in accordance with defined ITIL processes, providing timely and accurate support via multiple channels including phone, email, and ticketing systems. Your expertise and qualified communication will contribute to a positive user experience, while your ability to prioritise and escalate complex issues ensures swift resolution aligned with organisational priorities.Collabor

📌 Service Desk Analyst (Chennai)
🏢 idpeducati
📍 Chennai