Application Support &

- Production Operations

- Provide L2/L3 production support for Wealth Management and Capital Markets applications, ensuring maximum availability and compliance with SLAs.

- Take ownership of critical production incidents, make timely operational decisions under pressure, lead major incident resolution, and drive service restoration with minimal business impact.

- Serve as the primary point of contact for clients during production incidents, providing explicit status updates, managing stakeholder communications, and ensuring timely resolution of critical issues.

- Monitor production environments, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes to improve operational stability.

- Support and troubleshoot Oracle databases, SQL/PLSQL, Java/J2EE applications, Linux servers, and enterprise middleware in production.

- Manage and support REST APIs, Web Services, ETL processes, and Managed File Transfer (MFT/DIS) to ensure reliable data integration and seamless interoperability across enterprise systems.

- Execute production deployments, release validations, change requests, and post-implementation support while adhering to ITIL change management processes.

- Monitor application health using observability and monitoring tools, proactively identifying performance bottlenecks, capacity issues, and system anomalies.

- Drive operational excellence through automation, DevOps practices, AI-assisted operational tools, and continuous service improvements to reduce manual effort and MTTR.

- Collaborate with development, infrastructure, database, and business teams to resolve complex production issues while maintaining operational documentation, runbooks, disaster recovery procedures, and compliance with security,



audit, and operational resilience requirements.

- Identify recurring production issues through incident trend analysis and implement preventive measures to reduce repeat incidents and improve service stability.

- Perform incident and problem trend analysis to identify systemic issues, recommend service improvements, and drive continuous operational excellence.

- Analyze complex production issues, identify potential fixes or workarounds, and collaborate with development teams to implement permanent resolutions.

- Coordinate and support security patching, vulnerability remediation, and platform hardening activities while ensuring minimal impact to production services.

Must-Have Skills:

Technical Skills

- Oracle Database Administration, SQL &
- PL/SQL

- Java/J2EE Application Support

- Linux Administration

- REST APIs, Web Services &

- Enterprise Integration

- ETL Processes &

- Managed File Transfer (MFT/DIS)

- Application Performance Tuning &

- Database Optimization

- Cloud Infrastructure (IaaS) &

- Scalable Enterprise Platforms

- DevOps, CI/CD &

- Release Management

- Monitoring, Observability &

- Production Support Tools

- Incident, Problem &

- Change Management (ITIL)

- Tomcat

- Active MQ

- Apache Camel

- Camunda

- Kong API gateway

Operational Skills

- L2/L3 Production Support

- Production Incident &
- Major Incident Management

- Root Cause Analysis (RCA) &

- Problem Resolution

- Production Deployments &

- Release

Validation

- Application Availability, Reliability & Operational Resilience

- Service Level Agreement (SLA) Management

- Disaster Recovery (DR) &

- Business Continuity

- Production Automation &

- Continuous Service Improvement

- Risk Assessment &

- Operational Decision-Making

📌 Senior Operation Support Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru