# Senior Manager – CRM (Real Estate)

Company: Pranav Infra & Trade Ventures Pvt Ltd (Taradevi's Group)

Project: Taradevi's Enclave

Location: New Shimla, Himachal Pradesh

Reporting to: Senior Leadership / Head of Sales

Employment type: Full-time, on-site

## About us

Taradevi's Group develops premium residences and vacation homes in Himachal Pradesh. Taradevi's Enclave is our flagship residential development in New Shimla, built for discerning local and second-home buyers. Our customers include HNIs, NRIs, and out-of-state investors, and we hold ourselves to a standard of service that matches the price point we command.

## The role

We are looking for a Senior Manager – CRM to own the customer relationship from booking to possession and beyond. You will be the single point of accountability for every buyer's experience after they sign, ensuring documentation, collections, communication, and handover run without friction. This is a high-touch role: many of our buyers are remote and time-poor, and the quality of their post-sale experience directly drives our referrals and rental-program uptake.

## Key responsibilities

- Manage the full post-sales customer lifecycle — welcome, documentation, payment milestones, and handover — for all Enclave buyers.
- Own the payment collection schedule against construction milestones; track demand generation, follow-ups, and dues, and keep collection efficiency high.
- Serve as the primary point of contact for buyers, resolving queries on agreements, timelines, and statutory formalities promptly and clearly.
- Coordinate with sales, legal, accounts, and project/site teams to keep every buyer file accurate and current.




- Manage documentation and statutory processes — allotment letters, agreements to sell, sale deeds, registration, and Section 118 formalities where applicable.
- Drive customer satisfaction, retention, referrals, and enrolment into our long-term rental-management program.
- Maintain the CRM system as the source of truth; report on collections, aging, and customer status to leadership.
- Handle escalations and grievances with discretion, particularly for HNI and NRI buyers.

## What we're looking for

- 7+ years in real estate CRM, post-sales, or customer relationship management, with at least 2–3 years at a senior/managerial level.
- Hands-on experience running collections against construction-linked payment plans.
- Working knowledge of real estate documentation and RERA compliance; familiarity with Himachal Pradesh land regulations (including Section 118) is a strong advantage.
- Proficiency with CRM software and solid data discipline.
- Excellent written and verbal communication in English and Hindi.
- A service orientation suited to premium and second-home buyers, with the maturity to handle demanding clients calmly.
- Comfortable working on-site in Shimla.

## Nice to have

- Experience with luxury, resort, or second-home residential projects.
- Exposure to NRI buyer servicing and rental/leaseback programs.

## What we offer

- A senior, high-ownership role on the group's flagship project.
- Direct access to leadership and a clear line of impact.
- Compensation competitive for the role and experience.

**To apply: Send your CV and a short note on your post-sales/collections track record to [email protected] with the subject line "Senior Manager CRM – Taradevi's Enclave".

📌 Senior manager (CRM) - Real Estate (Shimla)
🏢 Tara Devi's Enclave Shimla
📍 Shimla