Senior Manager – Business Development & Client Servicing (Wedding Business)

Location: Mumbai

Department: Weddings

Reporting To: Vice President – BD & Client Servicing (Wedding Business)

About Wizcraft

Wizcraft Entertainment Agency Pvt. Ltd. is India’s pioneering experiential marketing and event management company, renowned for conceptualizing and executing iconic events, luxury weddings, brand experiences, and entertainment properties. We create extraordinary experiences through creativity, innovation, strategic planning, and flawless execution.

Position Summary The Senior Manager – Business Development & Client Servicing (Wedding Business) will be responsible for driving business development, managing key client relationships, and supporting the successful delivery of luxury and destination weddings.

The role requires a commercially driven, client-focused professional with robust experience in business development and client servicing within the luxury wedding, events, hospitality, or premium lifestyle ecosystem. The candidate will work closely with internal creative, production, operations, hospitality, finance, and vendor teams to convert opportunities into successful projects and deliver an exceptional client experience.

The Senior Manager will also support the VP in expanding the Wedding Business, developing strategic relationships, generating new business opportunities, and strengthening Wizcraft's position in the luxury wedding market.

Key Responsibilities

- Business Development & Lead Generation

- Identify and develop new business opportunities within the luxury and destination wedding market.
- Build relationships with HNWIs, UHNWIs, corporate families, promoters, entrepreneurs, celebrities, and premium clientele.
- Develop business through referrals, networking, industry relationships, existing client networks, and strategic partnerships.
- Build and maintain relationships with wedding planners, luxury hotels, hospitality groups, destination management companies, luxury concierge firms, and other referral partners.
- Generate qualified leads and convert opportunities into high-value wedding projects.
- Support the VP in developing new markets, accounts, and business opportunities.
- Maintain a healthy sales pipeline and provide regular forecasts and updates.

2. Client Relationship Management

- Own day-to-day relationships with assigned clients and key stakeholders.
- Understand client requirements, expectations, preferences, and budgets and translate them into relevant event solutions.
- Develop robust, trust-based relationships with clients throughout the sales and project lifecycle.
- Lead client meetings, presentations, proposals, negotiations, and commercial discussions.
- Ensure timely communication and resolution of client requirements and concerns.
- Identify opportunities for repeat business, referrals, and account expansion.

3. Client Servicing & Project Coordination

- Manage client servicing from initial inquiry through project completion.
- Coordinate closely with Creative, Production, Operations, Hospitality, Finance,



Legal, and Vendor Management teams.
- Ensure client requirements are accurately communicated and translated into project deliverables.
- Track key milestones, deliverables, timelines, and client approvals.
- Proactively identify potential issues and ensure timely resolution.
- Maintain high standards of client experience across all touchpoints.
- Support on-ground execution of weddings, including destination events where required.

4. Commercial & Revenue Management

- Prepare and present commercial proposals aligned with client requirements and business objectives.
- Participate in pricing and commercial negotiations.
- Work with internal teams to develop project budgets and ensure commercial viability.
- Monitor project commercials, scope changes, and potential revenue leakage.
- Support the VP in achieving revenue and contribution targets.
- Ensure appropriate documentation, approvals, and commercial governance are followed.

5. Luxury & Destination Wedding Development

- Develop a strong understanding of luxury wedding trends, destinations, venues, hospitality offerings, entertainment, décor, fashion, and guest experiences.
- Identify emerging destination wedding opportunities across India and international markets.
- Build relationships with luxury hotels, palace properties, tourism boards, destination partners, designers, jewellery brands, décor specialists, and premium entertainment partners.
- Stay updated on evolving luxury consumer expectations and experiential trends.
- Represent Wizcraft at relevant industry events, networking forums, and client engagement platforms.

6. Experience & Solution Development

- Work with Creative and Production teams to develop compelling wedding concepts and proposals.
- Translate client briefs into differentiated and commercially viable experiential solutions.
- Contribute ideas around storytelling, entertainment, guest engagement, technology, hospitality, décor, and premium experiences.
- Ensure proposed solutions are aligned with the client's vision, expectations, and budget.

7. Team Collaboration & Leadership

- Mentor and guide junior members of the Business Development and Client Servicing teams.
- Ensure effective coordination between client servicing and internal execution teams.
- Promote accountability, collaboration, and service excellence.
- Support the VP in developing team processes, performance standards, and capability-building initiatives.
- Act as a role model for professional client management and commercial discipline.

8. CRM, Reporting & Governance

- Maintain accurate client, lead, opportunity, and pipeline information in CRM systems.
- Track sales activities, conversion stages,



revenue forecasts, and project status.
- Prepare regular business development and client servicing reports.
- Ensure contracts, client approvals, documentation, and commercial processes are followed.
- Escalate significant client, operational, financial, or commercial risks to the VP in a timely manner.

Desired Competencies

- Business Development & Sales
- Luxury Client Relationship Management
- Client Servicing Excellence
- Commercial Negotiation
- Revenue & Target Management
- Presentation & Communication Skills
- Stakeholder Management
- Relationship Building & Networking
- Luxury Wedding Industry Knowledge
- Destination Wedding Understanding
- Project Coordination
- Problem Solving & Escalation Management
- Strategic Thinking
- Team Collaboration & Mentoring
- Accountability & Ownership
- Attention to Detail
- Ability to work in a high-pressure, fast-paced environment

Qualifications

- Bachelor's degree in any discipline from a recognized university.
- MBA/Postgraduate qualification in Marketing, Sales, Hospitality, Event Management, or Business Administration will be an advantage.

Experience

- 8–12+ years of experience in Business Development, Client Servicing, Sales, or Account Management.
- 4–7+ years of relevant experience in luxury weddings, experiential events, hospitality, luxury lifestyle, premium events, or related sectors preferred.
- Proven experience in acquiring, developing, and managing high-value clients.
- Experience in managing premium/luxury client relationships and delivering high-touch customer experiences.
- Demonstrated ability to manage multiple stakeholders and cross-functional teams.
- Experience in destination weddings or large-scale events will be an advantage.
- Strong commercial and negotiation exposure with demonstrated contribution to revenue growth.

Success Profile The ideal candidate is a high-energy, commercially driven and client-focused professional who can combine business development with exceptional client servicing.

They should have the ability to build strong relationships with premium clients and ecosystem partners, identify new business opportunities, lead compelling client presentations, and work collaboratively with creative and execution teams to deliver memorable wedding experiences.

The candidate should demonstrate ownership, maturity, strong communication, commercial awareness, networking ability, and a passion for luxury experiences, while supporting the VP in scaling Wizcraft's Wedding Business across India and international destinations.

Key Success Metrics

- New business generated and revenue contribution
- Number and value of qualified opportunities generated
- Conversion of leads into wedding projects
- Client retention and repeat business
- Client satisfaction and relationship strength
- Contribution margins and commercial discipline
- Strategic partnerships developed
- Pipeline value and forecasting accuracy
- Timely and successful project delivery
- Quality of client servicing and escalation management

📌 Senior Manager - BD & CS (Wedding Business) - Mumbai & Gurgaon
🏢 Wizcraft Entertainment Agency
📍 Mumbai