As Team Leader of the Screening team, you will be responsible for overseeing the day-to-day activities of the Screening Service and Screening Officers (SOs). The team is responsible for managing screening clearance and compliance process for KPMG’s incoming student candidates, employee and contractor population.

Working closely with other Workforce Operations teams, you will collaborate with a wide range of stakeholders across the business, including Security Controllers, Engagement Leaders, Performance Leads, Risk, and Account Managers. A key aspect of the role is ensuring the delivery of an exceptional service while meeting demanding timescales and client requirements. Detailed roles & responsibilities include:

Team Leadership and Service Delivery

•Work closely with fellow Team Leaders to ensure a consistently high standard of service is delivered in line with our service pledge.•Act as the first point of escalation for the team, providing guidance and support on complex queries.•Manage complaints and escalations in a timely and skilled manner,



identifying effective solutions for clients while recognising opportunities for process improvement.Performance and Service Management

•Monitor, analyse, and report on team performance against agreed Service Level Agreements (SLAs) and Quality Assurance framework.•Support individuals and the wider team in achieving performance targets through regular one-to-one meetings, team briefings, and ongoing communication.•Ensure service delivery remains aligned with business objectives and client expectations.•Conduct regular Quality Assurance checks to identify strengths, development areas, and opportunities for continuous improvement.Risk Management and Compliance

•Take a balanced and commercially focused approach to risk assessment, working closely with Compliance teams and escalating issues where appropriate.•Ensure all activities are conducted in accordance with firm policies, regulatory requirements, and GDPR obligations.•Take personal responsibility for maintaining the highest standards of compliance and data protection.

📌 Senior (Gurugram)
🏢 KPMG Global Services
📍 Gurugram